1. Mailboxes Are USPS-Controlled

The cluster mailbox units at Maple Hill are owned and controlled by the U.S. Postal Service, not the HOA.

That means:

USPS provides the keys
USPS handles lock/box repairs
USPS handles replacements if keys are lost
The HOA isn’t allowed to rekey or issue keys.

2. Getting Keys as a New Owner

A new homeowner should receive mailbox keys from the seller at closing.

If the seller didn’t provide them (happens more often than we’d like), the new homeowner must contact:

Fort Collins Post Office (or the correct local USPS branch for their address) and request a lock change + new keys.

NOTE: USPS usually charges a small fee (commonly $25–$40) and provides two keys after rekeying.

3. Lost Keys

If a resident loses their keys, same deal:

Contact USPS
Request a lock change
Pay USPS directly
Receive new keys

4. Damaged Mailbox Doors / Broken Locks

If a mailbox door or lock is damaged, USPS must repair it.

If the entire cluster box unit is damaged (vehicle hit, vandalism, failing structure), the HOA typically replaces the unit, but USPS still handles the locks and keys.

5. Parcel Lockers

Packages that don’t fit in a standard box go into a parcel locker, and USPS leaves a temporary key in the homeowner’s mailbox.
The key remains in the lock after using. USPS retrieves it on the next delivery cycle.